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“As a new convert to Mobile Route Solutions, I can honestly say we wish we'd found them earlier. Their dedication to finding solutions that work for us is a refreshing change within the IT Industry.  Their knowledge and ability to think outside the square is continuing to streamline our business in ways we only dreamed of.”
   - Lisa Hopkins - Office Manager - Cooroy Mountain Spring Water (QLD, Australia)


“We are only new to Route Manager but already we can see the benefits.  Not only are we becoming more efficient and productive on the road, but also in the office.  With the implementation of Route Manager we are already benefiting from less time spent on processing transactions and orders, and more time on sales and building on our existing customer base.”
   - Enjaye Heatherill - Office Manager - Cool Group of Companies (VIC, Australia)


“Mobile Route Solutions has been extremely helpful with both their knowledge of Route Manager and their assistance in resolving any outstanding issues.  This has been beneficial in reducing program downtime with the resultant reduction in costs and an improvement in our ability to meet the service expectations of our clients.”
   - Tim Brown - Managing Director - Palm Springs Natural Spring Water (WA, Australia)


”Our experience with Mobile Route Solutions has been absolutely fantastic!  They were focused on helping us to achieve our goals to run our business smoother and more efficient.  The best part of all was our return on investment.  We have never engaged any IT Company that gave us this much value for our money!”
   - John d'Helin - General Manager - Big Wet Natural Spring Water (VIC, Australia)


“Throughout the implementation of Route Manager, Mobile Route Solutions has been a huge support. They understood the operations and requirements of our company and used this to develop a more efficient software package to suit our needs.  Any queries, concerns or glitches were attended to asap, with feedback always given to help improve our growing business.  Mobile Route Solutions is a pleasure to deal with.”
   - Enjaye Heatherill - Office Manager - Cool Group of Companies (VIC, Australia)


“Having used numerous other programs prior to changing over to Route Manager, we are confident we have finally found the right program to support our current operations and also to grow with us into the future.”
   - Lisa Hopkins - Office Manager - Cooroy Mountain Spring Water (QLD, Australia)


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What is Route Manager 2000/Advanced?

Route Manager 2000/Advanced is a complete accounts receivable program that integrates with handheld computers so that you can automate your daily procedures.  Route Manager will handle customer information, route scheduling, equipment tracking, cooler rentals, invoices, statements, and much more.  Route Manager is also an industry specific software that will keep track of customers, inventory, and your route scheduling.  The software interfaces with handheld computers to help automate delivery operations as well.

How does it work?
The desktop software keeps information about customers, products, sales tax, equipment, etc.  Each day, a selected portion of that information is transferred to the handheld to make deliveries.  At the end of the day, data is transferred back to the desktop with a click of a button, so it is available for customer service representatives and for preparing a variety of reports - allowing you to go home early.

Does it handle both Accounts Payable and Accounts Receivable?
Route Manager only handles the Accounts Receivables.  Accounts payable will be managed by a backend accounting program, such as: MYOB, QuickBooks, Accpac, Great Plains, etc.  Route Manager interacts with an accounting program by sending over the necessary General Ledger information.  General Ledger details will be setup during the installation of Route Manager.  An accounting program never actually sends any type of data into Route Manager.  The only information that is affected in a clients AP program would be revenue or income accounts and deposit, sales tax liability, cash, and accounts receivable.

Can it handle recurring rental charges?
Yes. Route Manager can handle recurring rents.

Does it have multiple price levels?
Route Manager has up to 10 different price structures. It also allows up to 100 different price lists where multiple products can be grouped and sold at specific prices.

Is Route Manager compatible with MAC?
Route Manager is only compatible with PC/Windows.

Which handheld do you recommend?
The Mango series of Handhelds are definitely our best yet and we recommend them above any other handhelds.  As to which Mango option you prefer, that is up to you.

Does Route Manager work with Palm Pilots?
No. Route Manager only operates with Pocket PC’s or a Windows CE platform.

Can invoices be printed directly onsite and can they include signature?
Yes. Invoices can be printed directly on route. Additionally, the driver will be able to capture signatures, and can also take hand written notes directly on the handheld computer.

Does Route Manager handle multiple routes?
Yes. Route Manager can handle up to 1,000 routes / handheld computers.

Are there any re-licensing costs for Route Manager?
Once you purchase the core package, along with any multi-user licenses or handheld licenses, there will not be any recurring charges.  We offer our clients a variety of different support plans.

Is Route Manager a point of sale system?
Yes, Route Manager is a point of sale program.  Using our handheld software, invoices can be generated on the fly, at any time.  Drivers can sell items while on the road and produce receipts for customers.

Does Route Manager handle forward sales?
Yes. The driver or sales person can use the handheld to schedule a forward sale. At the end of the day, all of the activity that has taken place will transfer back into Route Manager.

Does the data get stored on the internal memory of the handheld computer?
No. All route data is stored in a Secure Digital or Compact Flash card.  This helps secure data in cases where the handheld is damaged or destroyed. Over 90% of the time, your storage card will be undamaged.
How is daily route data transferred from the PC to the handheld computer?
The most common method is using a Wi-Fi network to transfer data from the storage card back to the PC, and vice versa.  The data is transferred wirelessly.


Can I create my own custom reports with Route Manager?
Route Manager has over 150 canned reports that are included with the Core Package. If you still cannot find the report that you desire, Route Manager makes it very easy to import data into Excel, Business Objects Crystal Reports, and other types of report generating tools.

Does the handheld computer communicate with a normal 81/2 x 11 Portable Printer?
We do not have support for anything other than the printers that are displayed on our Web site.